About Us
HeYuan Electronics is an online/retail store based in China. Our main goal is to provide our customers the best products at an affordable price, with fast shipping and the best customer service. Thank you for shopping!
About Customs:
As the rules are different in different countries. It’s impossible for us to know all the regulations and laws in every country.After making an order,please offer us information about the description of goods and value for customs , in order to minimize the tax or duties in destionation countries for you. We will be glad to do according to your instruction.
SHIPPING
At HeYuan Electronics, we believe getting your item to you is very important, so we ship daily, and you can rest assured that your item will be sent out within 24 hours of payment (M-F, excluding holidays). Items will arrive in 7-25 business days.The arrival time depends on some factors and different areas:
After received the payment. The goods will be delivered within the processing time, and tracking number will be listed on Aliexpress Store, tracking information will be available.
Country Shipping Time
PAYMENT
PayPal is the fastest, safest way and the only payment method authorized by eBay. Ebay checkout will automatically combine multiple purchases and create your order based on your preferences providing you the total amount and any additional payment instructions. You are welcome to send your payment directly by PayPal. In order to keep our low prices, we expect your PayPal payment during the next 3 days after the end of the auction.
If you want to purchase more items from our store and use expedited shipping just pay for expedited on your first purchase and we will combine your order automatically!
Warranty/Refund:
We expect you to be very happy with your purchase but we recognize that there are occasions where a customer needs to return an item to us.
If you have purchased incorrectly or the item is no longer required we can offer a full refund or exchange service of any item returned to us within 14 days of delivery. The item must be in new, undamaged, re-saleable condition and returned to us with original packaging. You must enclose a note with your name, address, contact number and the reason of return. Also 5% restocking fee will be applied or 10% if item will be returned without original packaging.
All displays are marked, so please kindly don’t try to send back your faulty screen.We don’t accept items without our security void.
If you discover we have sent an incorrect item or the item is damaged please contact us straight away with the original transaction id, your name and address, plus a telephone number so we can contact you if needed. We will also either deliver the correct item or refund you asap.
In the extremely unlikely event that an item reaches you faulty then we will be more than happy to exchange it. Please don’t open the case before contact us.
Feedback
Your Satisfaction is our main goal and your feedback is very important to us. We want our customers to be 100% satisfied with their order. If you are not satisfied, please let us know before leaving feedback. When you receive your order, please take a moment to leave us positive feedback. A 5 star rating on eBay to us is appreciated, vital and very valuable to the continued success of our business.
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Name | Rating | Feedback |
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Shipping Company | Shipping Cost | Estimated Delivery Time |
---|---|---|
3 - 7 days | ||
3 - 7 days | ||
5 - 14 days | ||
Post Air Mail | Free Shipping | 15 - 45 days |
Return Policy | If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller. N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion. |
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Seller Service | On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe). |
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.