Please read the following instruction for the language and network frequency of the phone before you buy in case of the phone can not be used after buying. Contact us if you have any questions.
FAQ
1 Could I need pay for customs duty? You may be charged customs duties and taxes for something purchased online. Import duties and taxes are the buyer’s responsibility. But We normally declare the lower price on the invoice/bill to help avoid custom duty. usually we declare “warranty repaired phone”, “RMA Phone” /”Android phone” ,”Refurbished phone” ,”Secondhand phone” or others’ low value on the invoice/bill to help avoid customs duty.If the parcel get strictly inspected by customs, you need to pay tax to clear customs. We won’t bear the customs tax.The cost of return or lost parcel would be on buyer due to reject cutoms clearance.If you have special request, please let me know. We don’t accept dispute of customs problem. 2. This phone have Google Services and Multi-language ? The VIVO X23 plus support Google services. support OTA update. Language: Russia, Thailand, Laos, Philippine, India, Vietnam, Arab, Myanmar, Cambodia, Korea,English, Indonesia and English language . (but the language localization may not be 100% accurate and there can be English words for some MENU, please be noted.) We’ll open the box to check every phone carefully. We don’t accept dispute of google and Multi-language problem 3. About mobile phone packing: We need to open the original sealed box to check the phone function . So the phone will come unsealed. But they are 100% brand new Guaranteed. 4. Why the phone’s real memory is less? The actual available internal phone storage is less than specified data because the android System and Apps take space. For example, the phone Rom is 32GB, but the free space is only 28GB or less. We can’t accept dispute for ROM/RAM data difference. 5. About Shipment: Generally we ship the package via the AliExpress Standard Shipping.The AliExpress Standard Shipping is official shipping way suggested by aliexpress. You can check it from the following link: http://activities.aliexpress.com/aliexpress_shipping.php If you want the faster shipping way, you can choose the DHL while you make the order. 6. About Product FAQ : Click Here to enter FAQ page. 7. About Warranty : One-year Store warranty (China Warranty Service) or One-year Aliexpress warranty (Local Warranty Service). Generally we ship the package via the AliExpress Standard Shipping. The AliExpress Standard Shipping is official shipping way suggested by aliexpress. You can check it from the following link: http://activities.aliexpress.com/aliexpress_shipping.php 8. About Payment : 9. How to track my order?
Aliexpress Standard Shipping Tracking Website:
global.cainiao.com/index.htm (Please copy the URL to the browser address bar)
www.17track.net/en (Please copy the URL to the browser address bar)
DHL tracking site:
www.dhl.com/en.html (Please copy the URL to the browser address bar)
FedEx tracking site:
www.fedex.com/us/index.html (Please copy the URL to the browser address bar)
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Name | Rating | Feedback |
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Shipping Company | Shipping Cost | Estimated Delivery Time |
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3 - 7 days | ||
3 - 7 days | ||
5 - 14 days | ||
Post Air Mail | Free Shipping | 15 - 45 days |
Return Policy | If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller. N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion. |
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Seller Service | On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe). |
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