For u
IMPORTANT
a). The item will be declared at low value to help buyers avoid import duty. In most cases, buyers will not be taxed by the customs. But please be noted that buyer is responsible for any import duty and local tax if there is any.
b). We are working hard and smart to fulfill your requirements. But if you have any problem when receive the parcel, please contact us by message or Trade Manager. We will get back to you in 24 hours and work with you until you are satisfied. Please DO NOT open dispute before communicate with us.
c). When delivery, please check up your parcel before signed it. If you find the parcel is unnormal, you can refuse to sign.
Shipping
a). Orders will be shipped within the processing days after payment verification. To protect both the buyers and the sellers, it may take 24 hours for AliExpress to verify the payment.
b). We only ship to confirmed order address. Your order address MUST MATCH your shipping address.
c). DHL delivery time is about 3-9 days. EMS delivery time is about 7-29 days. Post Air Mail Delivery time is about 10-39days. DHL can be mailed two batteries, EMS or airmail postal can be mailed only one battery. DHL because currently with battery only mailed 46 countries, DHL does not arrive we will send EMS or postal.
If your address is remote (extended) area of the courier company (DHL/UPS/TNT/FedEx), we will inform you to pay remote service fee which is charged by the courier company. Remote (extended) area can be checked from the courierâs website.
d). International Orders: The buyer is responsible for any applicable import duties and local taxes.
Warranty
a). 12-month warranty is offered (excluding accessories) after you receive the goods.
b). We test every unit before shipping. But if you still receive any defective unit, please contact us in 3 days of parcel receipt for a replacement. Customersâ satisfactory is our ultimate goal. Please Do NOT open dispute or leave negative feedback without any communication with us.
c). If the item is defective in 1 month of receiving, we will bear one-way shipping fee of warranty. If the item is defective after 1 month of receiving, you can still send the item back for warranty, but buyers have to pay all the extra shipping fees.
Feedback
a). When you are satisfied with your purchase, we sincerely hope that you can leave us a POSITIVE FEEDBACK. Likewise, we will leave positive feedback for you.
b). If, for any reasons you are not satisfied with your purchase, please contact us before leaving neutral or negative feedback. We will get back to you within 24 hours, work with you until you are satisfied. PLEASE DO NOT leave us 1, 2, 3 -star Detailed Seller Ratings because they are equal to negative feedback.
Return Policy
a). All returned items MUST BE in the original condition including box, packaging and all other accessories.
b). Buyer pays return shipping.
c). If the return is the result of our error, we will offer postage reimbursement, only on standard mails. And it needs to be approved by customer service prior the return.
(if you want different charger please tell us)
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Name | Rating | Feedback |
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Shipping Company | Shipping Cost | Estimated Delivery Time |
---|---|---|
3 - 7 days | ||
3 - 7 days | ||
5 - 14 days | ||
Post Air Mail | Free Shipping | 15 - 45 days |
Return Policy | If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller. N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion. |
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Seller Service | On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe). |
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.