Dear friend,please read carefully before order.Thank you!
In order to assure your warranty from us,please take a clear picture or video of the arrival of the package,if there is empty,damaged or incorrect weight,please ask the Police Office to provide official document,especially the claim request paper
Warranty:
We provide 6 months warranty for all products except accessories. The warranty of the phone would be failed if you fix or disassemble it without our agreement. When you have after-service problems, please show us your clear video including IMEI number of the items
Customs Tax:
Please write down the message under your order If you need declare the items with original cost (it may cause high custom tax). If not, we will declare items as ‘MP5’(about 35usd-65usd) by Singapore post or ‘Phone’ (Above 27USD) by DHL to help you avoid high customs tax ,if the parcel get strict inspected by custom,you still need to pay tax for customs clearance, we won`t bear the customs taxes.
Remote Area:
For DHL remote areas,you need to pay about extra $33 Remote Cost for DHL company,this remote cost is different from the shipping cost that we take from your order.Please check in DHL Website(DHL http://www.aliexpress.com/store/product/Extra-DHL-EMS-fee/1114650_2054618388.html),after your fully payment of the DHL,the items will send out on time.
Plug Adapter :
We will send the plug adapter that suitable for the country in the shipping .
About order cancellation :
Please choose the reason of cancellation to be ‘I don’t want this order. ‘ , “Processing time is out of my expectation.†Or “Other reasons.”, because there will be less process for those reasons so you will get your money sooner, thanks.
How to get your extra benefit
Once you receive the product and make sure all is fine, please leave TOP 5 Star feedback/review in 3 days, that will help you earn longer warranty period and get $3- $10 discount coupon (over $100 value package )in your next order from us(please show us the screen-shot in your next purchase ).
Please leave message under your order If you have any requests, Thank you!
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Name | Rating | Feedback |
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Shipping Company | Shipping Cost | Estimated Delivery Time |
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3 - 7 days | ||
3 - 7 days | ||
5 - 14 days | ||
Post Air Mail | Free Shipping | 15 - 45 days |
Return Policy | If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller. N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion. |
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Seller Service | On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe). |
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