1050mah BL-5CT 5CT Battery For Nokia C5 Mobile phone Battery

General FAQ’s

Q: How do we contact you? Payment types:

A:You can contact us by email either through the alibaba system or by email. You can pay

us via alibaba payment system.

Q: When can I expect delivery of my item?

A:All items are dispatched within 48 hours of your payment clearing (except Weekends & Bank Holidays).

Because it is international business,when goods are sent by DHL,generally,

Our customers can get the goods within 3-5days(63.75%),the tracking number

will be given the same day; if by china Air post or HongKong Air post,Once the

goods is sent,the track Number will be informed the same day, generally,the goods can

be tracked after 5-7days,after 12-15days, the goods will reach your Home(49.88%),

but again it is not guaranteed.

Q: My Item is faulty, or I have received the wrong item?

A:We apologise in advance if this happens. Before returning your item please contact

us through eBay, we will answer all emails within 24 hours Monday to Friday.

1.Generally,extreme deal is always here,but if that happen,right item will be sent at

once,we will take photos with your order number,the incidence is 0%,unless the

shipment company send the wrong parcel,but all our shipment company

is one-in-a-million.

2.If the item comes with the same function,even better quality,a little difference

on the surface,generally,we will notice you in advance by leave message or call,

after your approval, then the goods will be sent timely.

Q: I would like a Refund or replacement?

A:If you are unhappy with your item we will refund you the full purchase price of the item

provided if the item is returned within 7 working days of receipt, and in its original

condition. Before you return it please contact us through alibaba, we will give you the

correct information you need to return the item. All returns are processed within 2

working days of receipt.

1. Unless otherwise specified, we warrant our products for 1 year from the date

of original purchase under normal, noncommercial use. Replacement items,

if issued, do not restart or in any way extend the warranty period.

2. A replacement or refund will be arranged for all defective products returned,

subject to verification of defect.

3. If a product is returned to us after it has been in use for over 9 months, we may,

at our discretion, exercise an option to refund a portion of the purchase

price proportional to the remainder of the warranty period.

4. For battery pack or battery related products, cell capacity depletion over time

under regular use is normal, and is not an indication of defect. A battery pack

that retains eighty percent (80%) of its original capacity after twelve months

is considered normal.

5. For battery pack or battery related products, warranty becomes void if the

battery pack has been improperly charged, installed or misused in any way,

or if the label and/or bar code label has been removed or tampered with.

6. In returning products to us, customer must pay the return freight. Return

packages by C.O.D will not be accepted. Only the return freight for incorrect

item delivered to the customer will be paid for by us.

Q: If I need fast shipment or replace the fast shipment, what should I do?

A:We have many strong long term shipment company for your choice,contact with

us soon,the payment link will be made soon then the goods will be sent timely,

Before it,please don’t bid.

Q: If I want a combination purchasing,is it available? if I want to buy batteries,

chargers,earphones at the same place which you have showed on your

webpage,because it saves time ,freight cost and commission.what

you will do for this?

A:we will release some combination products on the same link and webpage,So

when you buy one item ,you can choose and make equal value exchange.

Example:You have opened a link to buy 2pcs batteries,but you do need to

battery Charger,if one battery is 3$/pc,then charger value is 3$

or lower than 3$ ,once you inform us that you need one charger

and one battery ,you bought 2pcs batteries,we will send you one

charger and one battery as your requirement ,but all products

you need to confirm that they can be found in combination

products or our website or inquiry about that with us via trade

manager or leave message,all inquiries will be processed within

24hours besides non-working day.

Q: Do we face custom duty or import tax?

A:we are not responsible for any custom duty or import tax,if there will be,I will do

our best to avoid it and notice our customers.So for our international orders,we

take no responsibility for untimely arrivals,custom delays or holdups.

Because it is small orders,according to our data statistics,93.55% packages

won’t face custom duty and import tax.